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At Punha, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy, please review our refund and return policy:
1. *Return Window:* You have 30 days from the date of purchase to return an item for a refund or exchange.
2. *Condition of Items:* Items must be unused, in their original packaging, and in the same condition as received.
3. *Return Process:* To initiate a return, contact our customer service team for a return authorization. Include your order number and reason for return.
4. *Refund Process:* Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
5. *Return Shipping:* Customers are responsible for return shipping costs unless the item was defective or incorrect.
For more information, please contact our customer service team.
